Conditions générales
Terms & conditions and right of withdrawal
1. Scope and role of IN-WESTER
These terms apply to all orders placed on the online marketplace at www.in-wester.lu, operated by IN-WESTER S.à r.l. (see legal notice). The products are sold by the sellers named on each product. The purchase contract is concluded directly between you and the respective seller. IN-WESTER acts as intermediary and processes payment through the payment service provider Stripe.
2. Conclusion of contract
The presentation of products does not constitute a binding offer. By clicking “Order with obligation to pay” and completing payment, you submit a binding offer. The contract is concluded upon the order confirmation by email. Contract languages: English, German, French.
3. Prices and payment
All prices are final prices in euros including statutory VAT and – unless stated otherwise on the product – including shipping. Payment is made via Stripe (e.g. credit card, Apple Pay, Google Pay, Bancontact).
4. Delivery
Goods are shipped directly by the seller to the delivery address provided, unless otherwise stated within 30 days of conclusion of the contract, to the countries offered during checkout.
5. Right of withdrawal
Right of withdrawal: as a consumer you have the right to withdraw from the contract within 14 days without giving any reason (Art. L.222-9 Luxembourg Consumer Code). The period runs from the day on which you, or a third party designated by you, take physical possession of the goods. To exercise this right, inform the seller or us (IN-WESTER S.à r.l., 2A, rue Gabriel de Marie, L-2131 Luxembourg, info@in-wester.lu) by a clear statement; we will forward it to the seller. Sending your notice before the period expires is sufficient.
Effects of withdrawal: all payments, including standard delivery costs, will be refunded without undue delay and at the latest within 14 days of receipt of your withdrawal, using the same means of payment. The refund may be withheld until the goods have been received back or you have supplied evidence of having sent them back. You shall send the goods back to the seller without undue delay and at the latest within 14 days and bear the direct cost of returning them, unless the seller states otherwise.
Exceptions: the right of withdrawal does not apply, among others, to sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery, or to goods made to the consumer’s specifications (Art. L.222-9 Luxembourg Consumer Code).
To: [seller as per order confirmation] or IN-WESTER S.à r.l., 2A, rue Gabriel de Marie, L-2131 Luxembourg, info@in-wester.lu
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____
Order number, ordered on / received on: ____
Name and address: ____
Date, signature (only if this form is notified on paper): ____
6. Warranty
The statutory two-year legal guarantee of conformity from delivery applies against the seller (Art. L.212-1 et seq. Luxembourg Consumer Code). You may also send complaints to us; we will forward them.
7. Liability of IN-WESTER
IN-WESTER is liable for the proper brokerage and payment processing. The seller is responsible for the quality of the goods and the performance of the purchase contract. Liability for intent, gross negligence and personal injury remains unaffected.
8. Dispute resolution and applicable law
For out-of-court dispute resolution you may contact the Service national du Médiateur de la consommation (www.mediateurconsommation.lu). Luxembourg law applies, without prejudice to mandatory consumer protection rules of your country of residence.
Last updated: September 2026